Fix your account management, and fix Tera beta signups.
I signed up for the IGN Prime trial to see what it's like, first impressions it's incredibly buggy and unreliable, i don't feel that my details are secure at all. I had to try to sign up numerous times due to issues with accounts, i was getting incorrect email/password errors despite it being correct. Not only did i have to do that, i had to use one of my other emails to create ANOTHER account just so i could sign up for the Prime trial, and even when i was "verified" and had the trial, i still can't access the Tera beta key giveaway. Also, now when i go onto the giveaway page and click "Get my key", i'm told that i don't have IGN Prime. This is a joke, the exclusive beta starts tomorrow and at this rate i wont be able to play, i shall be unsubscribiing immediatly and expecting feedback asap so i know my details havn't been lost in some loophole and that i can still get a beta key.
I apologize that it has taken so long to the get attention this deserves. I know that the Tera beta has come and gone but wanted to follow up with you anyway.
If you’re still having a problem please e-mail me directly with the e-mail address you used to subscribe to Prime, your username and a ticket # if you’ve filled one out in the past.
I’m really sorry this has taken so long. We’ll make it right as quickly as we can.
Let me tell you a little story about why I quit coming here over 5 years ago. After having constant frustrations trying to log into one or the other. After being told countless times I needed to change my user name because it was taken by another account. MY ACCOUNT. After being charged repeatedly for Founders Club despite having cancelled my subscription because of the aforementioned login errors. The same with D2D.
I come back, FIVE YEARS LATER, deciding to give IGN Prime a chance. I sign up, give you my credit card info (again), get an email confirming my subscription, and low and behold... I can't access my content. I'm facing the SAME problems I experienced over FIVE YEARS AGO. The EXACT. SAME. Multiple sites conflicting over whether I'm logged into them, and whether I should have access to my content.
I can't log into my.ign.com, it just refreshes the page like nothing happened. IGN says I'm a Prime Member, lets me see the page, but won't let me access any of the benefits, telling me I need to sign up when I do. And Fileplanet doesnt' recognize Prime at all.
AdminFKlun (QA Engineer, IGN) commented
what email did you use to sign up?